d bajee's Privacy Policy

This privacy policy applies to all users of the d bajee platform. When you visit our website, create an account, or use any of our services, you agree to the terms set out in this policy.

d bajee treats the privacy of its users as a top priority. We believe that data protection is not merely an obligation but a core responsibility towards our users. This document explains in detail what types of information are collected, why they are collected, and how they are stored and used.

This privacy policy is an integral part of our Terms and Conditions. We ask that you read both documents carefully before using the platform.

d bajee collects user information through various means. The type of information collected depends on which service you are using.

2.1 Information You Provide Directly

During account registration, deposits or withdrawals, and when contacting support, you provide us with the following information directly:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment account details — bKash, Nagad or Rocket number

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the website and list of pages visited
• Login time and date
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

Your deposit, withdrawal, bet, and win/loss history is stored securely in our system. This information is necessary for account management, dispute resolution, and enforcing our responsible gaming policy.

d bajee uses collected information only for the following specific purposes:

• Account management: To handle registration, verify logins, and maintain account security.
• Identity verification: To confirm a user's age and identity — all activities are for users aged 21 and above.
• Payment processing: To complete deposits and withdrawals via bKash, Nagad and Rocket.
• Customer support: To provide assistance via live chat and email, and to keep a history of issues.
• Fraud prevention: To detect unusual activity and keep accounts and funds secure.
• Legal compliance: To supply required information to authorities in accordance with applicable laws and regulations.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Relevant communications: To keep you informed about bonuses, promotions, and important notices.

Your information is not used beyond the purposes listed above. d bajee does not sell personal information to third parties for marketing purposes.

d bajee follows the highest industry standards to protect user data. All data stored on our servers is secured with SSL encryption technology.

4.1 Technical Security Measures

• All data transfers are encrypted using TLS/SSL protocols.
• Sensitive information is stored on servers in an encrypted state.
• Passwords are never stored in plain text — only encrypted hashes are stored.
• Suspicious login attempts are automatically detected and blocked.

4.2 Data Retention Period

All information is retained while the account is active. After an account is closed, certain information may be kept for a defined period to meet legal requirements and account for possible disputes. After this period, the information is deleted securely.

4.3 Staff Access

Access to users' personal information is limited to staff members who need it for their work. Every access is recorded and reviewed regularly.

d bajee does not generally share users' personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processing

Necessary transaction information is shared with bKash, Nagad and Rocket to complete deposits and withdrawals. This information is used solely for the relevant transaction.

5.2 Law Enforcement Authorities

Information may be provided to authorities under a court order, government directive, or an investigation within the scope of applicable law. In such cases, d bajee complies with its legal obligations.

5.3 Technology Service Providers

We work with selected technology partners for server hosting, security monitoring, and analytics services. These partners are bound by data protection agreements to ensure they do not use the information they receive for any other purpose.

5.4 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, and Evolution process gameplay data. They operate under their own privacy policies and their access to personally identifiable information is limited.

Cookies and similar technologies are used on the d bajee website. Cookies are small text files stored in your browser that help improve website functionality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be turned off.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Analytics cookies: Help us understand patterns of site usage so we can improve our services.

6.2 Cookie Management

Non-essential cookies can be turned off from your browser settings. Please note that disabling certain cookies may cause some website features to not work properly.

Every user registered with d bajee has the following rights regarding their personal information:

• Access: The right to know what information is stored about you.
• Correction: The right to request that incorrect or incomplete information be corrected.
• Deletion: The right to request deletion of your information in certain circumstances, within the limits of legal obligations.
• Objection to processing: The right to opt out of marketing communications.
• Data portability: The right to receive your information in a structured format.

To exercise these rights, please contact our customer support team. We process all valid requests within a reasonable time.

All services on d bajee are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

The registration process includes an age verification step. If we become aware that a minor has created an account using false information, that account will be closed immediately and any collected information will be deleted.

To learn more about our commitment to responsible gaming, please read our Responsible Gaming Guidelines.

d bajee reserves the right to amend this privacy policy as needed. For any significant changes, users will be notified via their registered email address or through a notice on the platform.

Continuing to use the platform after an updated policy has been published will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

For any questions about this policy or our services, our FAQ section may be helpful.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.